Trace Code Guide

Understanding the SBO warnings & trace codes occurred in links:-

There are 3 different types of error/warnings/notices.

1. One which occurs on the survey link page (begin page) or on our end page
2. Second which occurs on the client’s page/url
3. Third which occurs on the vendor’s page/url

For the 1st notice message which occurs on the page you can refer the trace code list, which is listed below.

For client and/or vendor page/url if there are errors then there are only 2 possibilities,

1st You have not passed the parameters properly to the link/s provided, In such conditions please first check the link. Max possibility occurs in the dynamic part, And

2nd There is really some error or validation on the client/vendor page/url. In such condition you need to contact the related company/person.

Some general testing, before moving to the trace codes.

Compare the browsers relative link with survey/panel-list/panel-vendor or with end page links. Major issue occurs due to the issue with the links not entered correctly either on vendor side or on the client side, In such conditions compare the links from the browser and the links available in the software. Majorly this exercise solves the problem

Trace Code List for Survey/Panel-list/Panel-Vendor Link

Trace Code List for Your End Pages Link

If still you are not able to resolve the issue, then connect with our support team, by clicking here