Survey Back Office
There are 3 different types of error/warnings/notices.
1. One which occurs on the survey link page (begin page) or on our end page
2. Second which occurs on the client’s page/url
3. Third which occurs on the vendor’s page/url
For the 1st notice message which occurs on the page you can refer the trace code list listed below.
For client and/or vendor page/url if there are errors then there are only 2 possibilities,
1st You have not passed the parameters properly to the provided link/s, In such conditions please first check the link. Max possibility occurs in the dynamic part, And
2nd There is really some error or validation on the client/vendor page/url. In such condition you need to contact the related company/person.
Some general testing, before moving the trace codes.
1. Compare the browsers relative link with survey/panel-list/panel-vendor or with end page links. Major issue occurs due to the issue with the links not entered correctly either on vendor side or on the client side, In such conditions compare the links from the browser and the links available in the software. Majorly this exercise solve the problem
Trace Code List for Survey/Panel-list/Panel-Vendor Link
|
Trace Codes |
Message |
Occurrence Reason |
Resolution |
|
P2 parameter not set properly, please check the survey/panel-list/panel-vendor link |
Occurs when cada parameter is missing in the survey/panel-list (panel vendor) link |
Re-provide the survey/panel-list/panel-vendor link |
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P1 parameter not set properly, please check the survey/panel-list/panel-vendor link |
Occurs when gid parameter is missing in the survey/panel-list (panel vendor) link |
Re-provide the survey/panel-list/panel-vendor link |
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Passthru/Ext parameter not set properly, please check the survey/panel-list/panel-vendor link |
Occurs when passthru parameter is missing in the client link |
This are required parameters one in vendor link and one in client link. So check and add it |
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No such project exists, or the parameters passed in the survey/panel-list/panel-vendor are in-correct !!!. |
The gid parameter has an invalid value in survey/panel-list/panel-vendor link. |
Re-corrrect the gid parameter value or re-provide the full survey/panel-list/panel-vendor link. |
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Project not matching, as link parameters are not set properly, please check the survey/panel-list/panel-vendor link. |
The gid parameter has an invalid value in survey/panel-list/panel-vendor link. |
Re-corrrect the gid parameter value or re-provide the full survey/panel-list/panel-vendor link. |
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The project is not live now. Please check back later. |
The project status is not testing or live. It can also occur due to for the same reason of vendor status |
If the project is live then correct the status value to testing or live in the project page or in the vendor project page. |
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Our records indicate that you have already attempted this survey. Please look for other future opportunities in the near future. IP : XXX.XXX.XXX.XXX |
The passed panel-list id value is duplicated, the same panel-list is trying to take the same survey again |
Change the panel-list value to a new panel-list id value |
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You have already taken this survey. Please look for our other opportunities. |
The passed panel-list id value is duplicated, the same panel-list is trying to take the same survey again |
Change the panel-list value to a new panel-list id value |
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Thank you for your interest in the survey, But however the survey is no longer accepting any additional responses. We look forward to your input on the other opportunities. |
This occurs when the max completes or max redirect has been achieved |
Nothing to do, as the survey is completed |
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The study (survey) is temporarily on hold, Please try again later. |
The project status is hold or the vendor’s project status is hold. |
If the project is not on hold then change its project status and vendor status to testing or live. |
Trace Code List for Your End Pages Link
|
Trace Codes |
Message |
Occurrence Reason |
Resolution |
|
P1 parameter not set properly. |
Occurs when cada parameter is missing or cada parameter is not passed properly. |
Re-provide the end page link to the client. |
|
|
P2 parameter not set properly., It also means:- LOI Screen Time Out. |
This can occur due to two reasons either time our or st parameter not passed properly in the vend page link |
Check LOI Time out value in the project page and also check the end page’s link and see if the st parameter is passed properly. |
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|
Parameter not set properly for panel-list XXXXXX. It also means:- Already Redirected !!! |
This can occur due to two reasons either cada parameter is not passed properly or this survey has already redirected. |
Just simply check the cada parameter or re-provide the link or re-start the survey from the beginning. |
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Start & End IP does not match. Start Page IP XXX.XXX.XXX.XXX & End Page IP XXX.XXX.XXX.XXX, does not match for panel-list XXXXXXXXXX !!! |
This can occur if the survey QA changes the ip address during the survey study. |
Ask the survey QA (programming) team to stop this system/feature. |
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P1 parameter not set properly. It should be either 111,222 or 333. |
This can occur if st parameter is not passed properly. |
Check the value of st parameter. It should be either 111, 222 or 333 |
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P1 parameter not passed in your end page. |
The occurs if the cada parameter is missing the end page link |
Check the cada parameter or re-provide the end page links to the client. |
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Cookies are disabled in the browser or the study (survey) was taken from another browser or pc. |
This occurs when the cookies are not stored in the browser. |
Enable cookies in the browser. |
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P1 parameter are set properly in your end page link |
The occurs if the cada parameter is missing the end page link |
Check the cada parameter or re-provide the end page links to the client. |
If still you are not able to resolve the issue, then connect with our support team, by clicking here