Survey Back Office
There are 3 different types of
error/warnings/notices.
1. One which occurs on the survey link page
(begin page) or on our end page
2. Second which occurs on the client’s page/url
3. Third which occurs on the vendor’s page/url
For the 1st notice message
which occurs on the page you can refer the trace
code list listed below.
For client and/or vendor page/url if there are errors then there are only 2 possibilities,
1st You have not passed the parameters
properly to the provided link/s, In such conditions
please first check the link. Max possibility occurs in the dynamic part, And
2nd There is really some error or validation
on the client/vendor page/url. In such condition you
need to contact the related company/person.
Some general testing, before moving the trace codes.
1. Compare the browsers relative link with survey/panel-list/panel-vendor or with end page links. Major issue occurs due
to the issue with the links not entered correctly either on vendor side or on
the client side, In such conditions compare the links
from the browser and the links available in the software. Majorly this exercise
solve the problem
Trace
Code List for Survey/Panel-list/Panel-Vendor Link
|
Trace Codes |
Message |
Occurrence Reason |
Resolution |
|
P2 parameter not set properly, please
check the survey/panel-list/panel-vendor
link |
Occurs when cada parameter
is missing in the survey/panel-list (panel vendor) link |
Re-provide the survey/panel-list/panel-vendor link |
|
|
P1 parameter not set properly, please
check the survey/panel-list/panel-vendor
link |
Occurs when gid parameter is missing in the survey/panel-list (panel
vendor) link |
Re-provide the survey/panel-list/panel-vendor link |
|
|
Passthru/Ext parameter not set properly, please check the survey/panel-list/panel-vendor link |
Occurs when passthru parameter is missing in the client link |
This are required parameters one in vendor link
and one in client link. So check and add it |
|
|
No such project exists,
or the parameters passed in the survey/panel-list/panel-vendor
are in-correct !!!. |
The gid
parameter has an invalid value in survey/panel-list/panel-vendor
link. |
Re-corrrect the gid parameter value or re-provide the full survey/panel-list/panel-vendor link. |
|
|
Project not matching, as
link parameters are not set properly, please check
the survey/panel-list/panel-vendor
link. |
The gid
parameter has an invalid value in survey/panel-list/panel-vendor
link. |
Re-corrrect the gid parameter value or re-provide the full survey/panel-list/panel-vendor link. |
|
|
The project is not live
now. Please check back later. |
The project status is not
testing or live. It can also occur due to for the same reason of vendor
status |
If the project is live then correct the status
value to testing or live in the project page or in the
vendor project page. |
|
|
Our records indicate that
you have already attempted this survey. Please look for other future
opportunities in the near future. IP : XXX.XXX.XXX.XXX |
The passed panel-list id
value is duplicated, the same panel-list is trying to take the same survey
again |
Change the panel-list value to a new panel-list
id value |
|
|
You have already taken
this survey. Please look for our other opportunities. |
The passed panel-list id
value is duplicated, the same panel-list is trying to take the same survey
again |
Change the panel-list value to a new panel-list
id value |
|
|
Thank you for your
interest in the survey, But however the survey is no longer accepting any
additional responses. We look forward to your input on the other opportunities. |
This occurs when the max
completes or max redirect has been achieved |
Nothing to do, as the survey is completed |
|
|
The study (survey) is
temporarily on hold, Please try again later. |
The project status is hold or the vendor’s project status
is hold. |
If the project is not on hold then change its
project status and vendor status to testing
or live. |
Trace
Code List for Your End Pages Link
|
Trace Codes |
Message |
Occurrence Reason |
Resolution |
|
P1 parameter not set properly, please check the end-page link. |
Occurs when cada parameter
is missing in the end page link |
Re-provide the end
page link |
|
|
P2 parameter not set properly., It also means:- LOI Screen Time Out. |
This can occur due to two
reasons either time our or st parameter not passed
properly in the vend page link |
Check LOI Time out value in the project page and
also check the end page’s link and see if the st parameter is passed properly. |
|
|
Parameter not set
properly. It also means:- Already
Redirected and Start Page IP & End Page IP does not match IP XXX:XXX:XXX:XXX |
This
can occur due to two reasons either cada parameter is not passed properly or the starting IP
and end ip of the survey does not match |
Just simply check the cada
parameter or re-provide the link. |
|
|
P1 parameter not set
properly. It should be either 111,222 or 333. |
This
can occur if st
parameter is not passed properly. |
Check the value of st parameter. It should be
either 111, 222 or 333 |
|
|
P1 parameter not passed
in your end page. |
The occurs if the cada parameter is missing the end page link |
Check the cada parameter
or re-provide the end page links to the client. |
|
|
Cookies are disabled in
the browser or the study (survey) was taken from another browser or pc. |
This occurs when the
cookies are not stored in the browser. |
Enable cookies in the browser. |
|
|
P1 parameter are set
properly in your end page link |
The occurs if the cada parameter is missing the end page link |
Check the cada parameter
or re-provide the end page links to the client. |
If still you are not able
to resolve the issue, then connect with our support team, by clicking here