FAQS

Check out your queries with our FAQs
Is the free plan really free.

Yes the free plan is really free and it won't be asking for any credit cards or bank details. The limits of the free plans are mentioned on the pricing page

Is our data secured ?

Yes 100% the data is secured, Cause for each client we maintain company wise individual database, so there is no scope for mixing the data of one company into another. We even have policies and maintain security systems for securing the database details from our employees.

What technology is been used for these solution ?

The solution is built using PHP as front end and MySQL as back end.

Is the funds, refundable.

No, Not at all. Once you pay it is done, There is lot of process & cost involved, Due to which we have a non-refundable policy. You have a free plan, where by you can check and move ahead, if satisfied

Does the free plan has the same interface as like the paid plans.

Yes 100%, All our plans have the same user-interface and same operational systems. The only difference is that limitation of the plans.

What shall be the availability of the support team.

The support team resides in India, Due to which the support hours shall be in context with the Indian Standard Time (IST) zone. Support includes training and problem solving.

What is the process that is been covered by the solution.

The solution covers, major cycle of survey industry. It has two modules, Panel List Mini Portal and Survey Back Office. Panel List Mini Portal, starts from panel list recruitment, Profile Management, survey invitations and survey taking, to Rewards, Payments and Query Management. The Survey Back Office starts from region & contact management and ends on Receipts/Payments, including project management, panel list & vendor invitations, vendor management, redirect rectifications, invoicing and many more.

What is the process that is been covered by the solution.

The solution covers, major cycle of survey industry. It has two modules, Panel List Mini Portal and Survey Back Office. Panel List Mini Portal, starts from panel list recruitment, Profile Management, survey invitations and survey taking, to Rewards, Payments and Query Management.

Can Survey Back Office team configure cloud database ?

Yes, we can configure the database on google cloud and Amazon cloud, But there would an addition charge for it. The charge depends on the configuration need and the cloud.

What about my plan limitations, after completion of one year subscription ?

The project count does not reset and neither does the database size, It shall be c/f in the new year, As the projects or size can not be chopped.

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